All sales are final. No refunds or exchanges. If you received a damaged good, defect, or the wrong size/item, please notify us within 5 business days of receiving your order and we will replace the product. Please provide your order number, details, and the name on your order.
TRACKING INFORMATION STATES PACKAGE HAS BEEN DELIVERED BUT IT IS NOT.
Once a package has been marked as "Delivered", there is nothing we can do. Please contact your local post office to further inquire about the package's whereabouts.
Please allow up to 2-3 days for your order to process. Please allow another 1-2 days for your order to be shipped out. You will get a shipping confirmation as soon as your order is packed.
INTERNATIONAL SHIPPING / CUSTOM
We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by our payment system. We charge a single rate for international orders, however, this charge may vary by country and the weight of your order. We do not take any responsibility for any customs charges, fees, etc as customs charges are different for every country. We do our best to mark your order as a gift or low value but sometimes we have no control over customs charging taxes and fees.
TRACKING A PACKAGE
Once your order leaves our HQ, please contact USPS or UPS for any updates regarding the status of your shipment. At that point it is out of our hands and all we an do is check the tracking number which we have already provided you with. For any international orders that are in-transit for over 20 days, please reach out to your local customs office to see if the package has been held up and/or is requesting a customs fee.
PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order will be marked as “Null & Void”.
Any other questions?
Feel free to submit a ticket through our Contact page and we’ll get back to you as soon as possible. Thank you